At Shoppico, your satisfaction is our priority. We aim to deliver high‑quality products and an enjoyable shopping experience. However, we understand that sometimes a purchase may not go as planned. This Refund & Return Policy outlines the terms under which you can request returns, exchanges, and refunds.
By making a purchase on our website, you agree to the terms described in this policy.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The product must be unused, in the same condition as received, and in its original packaging.
- All tags, labels, and seals must remain intact.
- The return request must be made within [7–14] days of delivery.
- Proof of purchase (order confirmation or receipt) must be provided.
Items that cannot be returned include:
- Perishable goods (food, flowers, plants, etc.)
- Personal care items (cosmetics, skincare, grooming products) if opened or used
- Intimate apparel, undergarments, and swimwear (for hygiene reasons)
- Custom‑made, personalized, or clearance items
- Digital products and gift cards
2. Return Process
If you wish to return a product:
- Contact Us First – Email our customer care at [support@shoppico.xyz] or use our contact form with your order number, reason for return, and photos (if applicable).
- Approval – Our team will review your request and provide return instructions, including the return address.
- Packaging – Securely package the item to prevent damage during transit.
- Shipping – You are responsible for return shipping costs unless the return is due to our error (wrong item or defective product).
- Inspection & Processing – Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
3. Refunds
- Approved refunds will be processed to your original payment method within 5–10 business days.
- In some cases, processing times may vary depending on your bank or payment provider.
- Shipping fees are non‑refundable, except when the return is due to a mistake on our part.
- If the product shows signs of use, damage, or is missing parts not due to our error, only partial refunds may be granted.
4. Exchanges
We only replace items if they are defective, damaged, or incorrect.
- If you need an exchange for the same product, contact [support@shoppico.xyz] within 7 days of receiving your order.
- Once the return is received and approved, we will send the replacement item at no extra cost if the issue was our fault.
5. Damaged or Defective Items
If your order arrives damaged or defective:
- Notify us within 48 hours of delivery.
- Provide photos or videos showing the damage/defect.
- We will offer a replacement, store credit, or full refund, depending on your preference.
6. Order Cancellations
- Orders can only be cancelled within 24 hours of purchase, provided they have not yet been shipped.
- Once shipped, you must follow the return process described above.
- Refunds for cancelled orders will be issued within 3–5 business days.
7. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again.
- Contact your credit card company or bank; it may take some time for the refund to appear.
- If you have done all of this and still have not received your refund, contact us at [support@shoppico.xyz].
8. Return Shipping Costs
- Customers are responsible for the cost of returning items unless the product is defective or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item without proof of delivery.
9. International Orders
- International customers must also follow the same return procedures.
- Shipping fees, customs duties, and import taxes are non‑refundable.
- Any additional costs for returning items from outside [your country] are the customer’s responsibility unless due to our error.
10. Store Credit Option
Instead of a refund, you may choose to receive Shoppico Store Credit, which can be used on future purchases. Store credit is issued instantly once the return is approved.
11. Fraud Prevention
We reserve the right to refuse returns or refunds if we suspect abuse of our return policy, such as repeated returns of used products or fraudulent claims.
12. Changes to This Policy
Shoppico reserves the right to update or modify this Refund & Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.